Residential Customer Terms & Conditions

Solar Cleaning and Maintenance Services

Solar Care Group Pty Ltd
 ABN: 55 660 049 141

These Terms and Conditions apply to all residential solar cleaning, inspection, reporting and maintenance services provided by Solar Care Group Pty Ltd.

By accepting a quote, making a booking, confirming a service, allowing us to attend the property, or paying any amount for our services, you agree to these Terms and Conditions.

Definitions

In these Terms:

Company, we, us or our means Solar Care Group Pty Ltd ABN 55 660 049 141.

Customer, you or your means the person who requests, books, accepts or pays for the services.

Property means the address or location where the services are performed.

Quote means the written or verbal price, proposal, estimate, invoice or booking confirmation we provide.

Services means solar panel cleaning, visual inspections, system checks, reporting, maintenance and any other related services agreed in the Quote.

Report means any written summary, photographs, findings, observations or recommendations provided after the service.

Acceptance of Terms

You accept these Terms and Conditions when you:

  • accept a Quote;

  • make a booking;

  • confirm a service by phone, email, text message, website form or other message;

  • allow us to attend the Property to perform the Services; or

  • pay any amount toward the Services.

These Terms apply together with the relevant Quote. If there is any inconsistency between the Quote and these Terms, the Quote will apply only to the extent of the inconsistency.

Quotes, Pricing and Scope

We will provide a Quote before carrying out the Services.

The Quote will set out, where applicable:

  • the Services to be performed;

  • the Property location;

  • the quoted price;

  • any additional charges;

  • the expected service date or booking window;

  • any special assumptions or exclusions; and

  • any recurring maintenance arrangements.

Only the Services specifically included in the Quote are included in the price.

Additional work requested by you, or required due to site conditions, access issues, excessive soiling, safety requirements, or system condition, may incur additional charges. We will advise you before carrying out additional chargeable work where practicable.

Unless stated otherwise, prices are in Australian dollars. GST will apply where required by law.

Payment Terms

Unless otherwise agreed in writing, we will issue an invoice after the Services are completed.

Payment is due before 5pm on the 2nd business day after the invoice has been sent, unless another payment period is stated in the Quote or invoice.

If payment is not received by the due date, we may:

  • issue payment reminders;

  • apply a reasonable administrative late payment fee that reflects our costs;

  • charge interest on overdue amounts at a rate not exceeding 1.5% per month, calculated from the due date;

  • suspend future Services until payment is received; and/or

  • refer the matter to debt recovery.

You agree to reimburse us for reasonable debt recovery, enforcement or collection costs incurred due to non-payment.

Nothing in this clause limits your rights under the Australian Consumer Law.

Cancellations, Rescheduling and Access Fees

You may cancel or reschedule a booking by giving us reasonable notice.

If you cancel, reschedule, or fail to provide safe and reasonable access less than 24 hours before the scheduled appointment, we may charge a reasonable cancellation or reattendance fee to cover travel, administration, labour allocation and other costs reasonably incurred.

The applicable fee may be stated in the Quote. If no fee is stated, we may charge a reasonable amount having regard to the circumstances.

We may cancel or reschedule Services if:

  • weather conditions create a safety risk;

  • the roof, solar system or access conditions are unsafe;

  • required access is unavailable;

  • we identify electrical, structural or other hazards;

  • specialist equipment is required but has not been allowed for; or

  • circumstances beyond our reasonable control prevent us from performing the Services safely.

Cooling-Off Period for Unsolicited Consumer Agreements

If these Services are sold to you as an unsolicited consumer agreement, you may have a 10 business day cooling-off period under the Australian Consumer Law. Unsolicited agreements generally include circumstances where a business contacts or approaches a consumer without invitation and negotiations occur by phone or away from the business premises, subject to value thresholds and other requirements.

Where a cooling-off period applies:

  • you may cancel during the cooling-off period without penalty;

  • cancellation must be provided in writing;

  • we will comply with all applicable laws relating to unsolicited consumer agreements;

  • we will provide any required notices or documentation; and

  • we will comply with any restrictions on payment or performance during the cooling-off period.

This clause does not apply where you requested the Quote or contacted us first, unless the law says otherwise.

Australian Consumer Law

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any rights, remedies or guarantees you may have under the Australian Consumer Law, including guarantees that services will be provided with due care and skill, be fit for any purpose made known, and be supplied within a reasonable time where no time is agreed. Consumer rights under the Australian Consumer Law apply regardless of anything stated in a business’s terms and conditions.

Any warranties or guarantees we provide under these Terms are in addition to your rights under the Australian Consumer Law.

Scheduling and Access

You agree to provide safe, practical and unobstructed access to the Property, roof area, solar panels, inverter, switchboard, water supply and any other areas reasonably required to perform the Services.

You must tell us before the service if you are aware of any hazards, including:

  • asbestos or suspected asbestos;

  • fragile, cracked, loose or deteriorated roofing;

  • steep, wet, slippery or unsafe roof surfaces;

  • unsafe access points;

  • damaged gutters or roof edges;

  • faulty, exposed or unsafe electrical components;

  • pest activity;

  • aggressive animals;

  • restricted access areas;

  • known leaks or water ingress issues;

  • roof-mounted equipment or fixtures; or

  • any other condition that may affect safety or service delivery.

We are entitled to refuse, pause, cancel or reschedule the Services if we consider, acting reasonably, that the work cannot be carried out safely.

Safety and Working at Heights

Solar panel cleaning and roof-based work involves inherent safety risks.

We will perform the Services using reasonable care, skill and appropriate safety practices. However, we are not required to perform any work that we consider unsafe.

Where additional safety equipment, specialist access equipment, traffic control, edge protection, harness systems or additional personnel are required, additional charges may apply. We will notify you where practicable before incurring those additional charges.

Electrical Work Disclaimer

Unless expressly stated in writing, our Services do not include licensed electrical work.

We may undertake visual observations or basic operational checks where safe and appropriate, but we do not repair, modify, rewire, isolate, certify or perform electrical work on solar systems unless the work is carried out by an appropriately licensed person.

If we identify a suspected electrical issue, we may recommend that you contact a licensed electrician or solar technician.

System Condition and Service Limitations

We do not guarantee that cleaning will result in a specific improvement in solar output, efficiency or energy production.

Solar system performance can be affected by many factors outside our control, including:

  • system age;

  • panel condition;

  • inverter condition;

  • installation quality;

  • shading;

  • roof orientation;

  • system design;

  • weather;

  • electrical faults;

  • damaged components;

  • grid limitations; and

  • pre-existing soiling, staining or mineral build-up.

We do not guarantee the removal of:

  • permanent staining;

  • hard water marks;

  • mineral deposits;

  • lichen etching;

  • panel degradation;

  • oxidation;

  • burn marks;

  • physical damage;

  • delamination; or

  • defects within or beneath panel surfaces.

Any comments we make about system condition are based on visible observations only and are not a substitute for a licensed electrical inspection, engineering assessment or manufacturer assessment.

Risk, Pre-Existing Damage and Property Condition

We will take reasonable care when performing the Services.

To the extent permitted by law, we are not responsible for loss or damage arising from pre-existing defects, deterioration, unsafe conditions, poor installation, structural weaknesses or issues that were not reasonably visible or identifiable before or during the Services.

This includes, but is not limited to:

  • cracked, brittle, loose or deteriorated roof tiles;

  • fragile roofing materials;

  • weakened roof sheets;

  • degraded seals, flashings or roof penetrations;

  • pre-existing water ingress paths;

  • loose fixtures;

  • damaged gutters;

  • exposed or faulty cabling;

  • poorly installed solar panels or mounting systems;

  • defective isolators, conduits, inverters or electrical components;

  • pre-existing leaks;

  • pest damage;

  • weather-related deterioration; or

  • damage caused by third parties.

Nothing in this clause limits our responsibility where loss or damage is caused by our failure to exercise due care and skill.

Photographs, Records and Reports

We may take photographs or videos before, during and after the Services for:

  • condition recording;

  • safety documentation;

  • quality assurance;

  • reporting;

  • dispute prevention;

  • proof of service completion; and

  • documenting visible defects or hazards.

We will not use identifiable images of the Customer’s premises for public marketing without approval, except where the image is anonymised and does not identify the Customer, Site or confidential information.

If we provide a Report, it is based on observations made during the Services and is not a comprehensive technical, electrical, structural or engineering inspection unless expressly stated in writing.

Workmanship Guarantee

We provide a 30-day workmanship guarantee for the quality of the cleaning or maintenance work performed.

If you believe there is an issue with the workmanship, you must notify us within 30 days of the service date and provide reasonable details of the issue.

If we accept that the issue relates to our workmanship, we may, at our discretion and subject to your rights under the Australian Consumer Law:

  • re-attend and rectify the issue;

  • re-supply the affected part of the Services; or

  • provide another appropriate remedy.

This guarantee does not apply to:

  • pre-existing defects;

  • permanent staining or mineral build-up;

  • new soiling after the service;

  • weather events;

  • pest activity;

  • vandalism;

  • electrical faults;

  • system performance issues unrelated to cleaning;

  • damage caused by third parties;

  • misuse or neglect; or

  • issues outside the scope of the Services.

Limitation of Liability

To the extent permitted by law, our total liability for any claim arising out of or in connection with the Services is limited to:

  • re-supplying the Services; or

  • paying the reasonable cost of having the Services re-supplied.

This limitation does not apply to liability that cannot be excluded or limited under the Australian Consumer Law or any other applicable law.

Recurring Maintenance Plans

If you agree to a recurring maintenance plan, the service frequency, price and scope will be set out in the Quote, invoice, service agreement or booking confirmation.

Unless otherwise agreed in writing:

  • there is no minimum contract term;

  • you may cancel the recurring plan by giving at least 7 days’ written notice;

  • missed appointments or late cancellations may incur a reasonable fee;

  • prices may be adjusted for future services with reasonable notice; and

  • each recurring visit remains subject to safe access, weather and site conditions.

Internet Access for Monitoring Checks

If required for a monitoring check, system health check or configuration support, we may ask you to provide temporary access to your internet connection, such as Wi-Fi access.

We will only use that access for service-related purposes, including:

  • checking monitoring connectivity;

  • verifying system data;

  • assisting with monitoring setup;

  • diagnosing visible or reported system issues; or

  • confirming service outcomes.

You are responsible for changing or removing any temporary access after the service if you wish to do so.

Privacy

We will collect and use your personal information only for purposes reasonably connected with providing the Services, managing bookings, issuing invoices, communicating with you, maintaining service records, and complying with legal obligations.

We will not sell your personal information.

We may disclose information where reasonably necessary to subcontractors, insurers, professional advisers, debt recovery providers or regulators, or where required by law.

Insurance

We maintain appropriate public liability insurance for our business operations.

Evidence of insurance can be provided on request.

Force Majeure

We are not liable for delay or failure to perform the Services where caused by events beyond our reasonable control, including:

  • extreme weather;

  • storms;

  • natural disasters;

  • road closures;

  • safety incidents;

  • illness or injury;

  • equipment failure;

  • power outages;

  • access restrictions;

  • government directions; or

  • any other event beyond our reasonable control.

Where this occurs, we will use reasonable efforts to reschedule the Services.

Complaints and Dispute Resolution

If you have a concern about the Services, please contact us as soon as possible so we can try to resolve it.

We may ask you to provide:

  • your name and contact details;

  • the Property address;

  • the service date;

  • photographs;

  • a description of the issue; and

  • any relevant supporting information.

We will use reasonable efforts to respond promptly and resolve complaints fairly.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

The parties submit to the jurisdiction of the courts and tribunals of New South Wales.

Contact Details

For questions, bookings, cancellations or complaints, please contact:

Solar Care Group Pty Ltd
 Email: info@solarcaregroup.au


Commercial Customer Terms & Conditions

Solar Cleaning and Maintenance Services

Solar Care Group Pty Ltd
 ABN: 55 660 049 141

These Commercial Terms and Conditions apply to solar cleaning, inspection, reporting and maintenance services provided by Solar Care Group Pty Ltd to commercial, business, government, strata, industrial, rural, property management and organisational customers.

By accepting a Quote, issuing a purchase order, confirming a booking, allowing us to attend site, or paying any amount for the Services, the Customer agrees to these Terms and Conditions.

Definitions

In these Terms:

Company, we, us or our means Solar Care Group Pty Ltd ABN 55 660 049 141.

Customer, you or your means the business, company, organisation, government entity, strata body, property manager or other commercial customer receiving the Services.

Agreement means these Terms together with the Quote, purchase order, service agreement or written scope accepted by the parties.

Property or Site means the location where the Services are performed.

Quote means our written proposal, estimate, invoice, service offer, scope or pricing document.

Services means solar panel cleaning, visual inspections, reporting, maintenance, monitoring checks and related services agreed in writing.

Report means any service report, photographs, findings, observations or recommendations provided by us.

Application and Acceptance

These Terms apply to all commercial Services unless we agree otherwise in writing.

The Customer accepts these Terms by:

  • accepting a Quote;

  • issuing a purchase order;

  • providing written or verbal approval to proceed;

  • scheduling the Services;

  • allowing site attendance;

  • receiving the benefit of the Services; or

  • paying any amount for the Services.

Any Customer purchase order terms or standard procurement terms are excluded unless expressly accepted by us in writing.

Scope of Services

The scope of Services will be set out in the Quote, service agreement, purchase order accepted by us, or other written confirmation.

Unless expressly included, the Services do not include:

  • licensed electrical work;

  • system repairs;

  • inverter replacement;

  • structural assessment;

  • engineering certification;

  • roof repairs;

  • pest removal;

  • vegetation management;

  • traffic control;

  • access equipment;

  • edge protection;

  • asbestos management;

  • detailed performance modelling; or

  • rectification of defects.

Any additional services must be agreed separately and may incur additional charges.

Pricing and Taxes

Pricing will be as set out in the Quote or service agreement.

Unless stated otherwise:

  • prices are in Australian dollars;

  • prices exclude GST where GST is applicable;

  • additional work is chargeable;

  • out-of-scope services are chargeable;

  • reattendance caused by access, safety or Customer-related issues is chargeable; and

  • specialist equipment, permits, inductions or controls may incur additional charges.

Payment Terms

Unless otherwise stated in the Quote or agreed in writing, invoices are payable within 5 business days of issue.

For ongoing commercial accounts, alternate payment terms may be stated in the Quote, service agreement or approved account arrangement.

If payment is not received by the due date, we may:

  • suspend further Services;

  • withhold reports or deliverables where lawful to do so;

  • charge a reasonable administrative late payment fee;

  • charge interest on overdue amounts at a rate not exceeding 1.5% per month;

  • recover reasonable debt collection and enforcement costs; and/or

  • terminate or suspend any recurring service arrangement.

Late payment charges will be applied only to the extent they are reasonable and proportionate to our costs and losses.

Purchase Orders

Where the Customer requires a purchase order, the Customer must provide the purchase order before the Services commence.

Failure to provide a purchase order does not affect the Customer’s obligation to pay for Services requested, accepted or received.

Purchase order terms do not override these Terms unless expressly agreed by us in writing.

Scheduling, Site Access and Delays

The Customer must provide safe, timely and unobstructed access to the Site, including access to:

  • roofs;

  • solar arrays;

  • inverters;

  • switchboards;

  • water supply;

  • access roads;

  • gates;

  • security areas;

  • plant rooms;

  • site contacts; and

  • any induction or permit system required.

The Customer must notify us before attendance of any site-specific hazards, restrictions or requirements, including:

  • asbestos or suspected asbestos;

  • fragile roofing;

  • steep or unsafe roof areas;

  • electrical hazards;

  • live operational areas;

  • traffic risks;

  • plant or equipment movement;

  • restricted access zones;

  • working-at-heights requirements;

  • site induction requirements;

  • permit-to-work requirements;

  • security requirements;

  • shut-down restrictions;

  • livestock, animals or pests;

  • hazardous substances; and

  • any other WHS risk.

If we are delayed, prevented from working, or required to reattend due to Customer-controlled circumstances, we may charge reasonable standby, delay, cancellation or reattendance costs.

Work Health and Safety

Each party must comply with its applicable work health and safety obligations.

The Customer is responsible for ensuring the Site is safe and for informing us of all known hazards and site rules.

We may refuse, suspend or stop work if we reasonably believe:

  • the Site is unsafe;

  • required controls are not in place;

  • access is unsuitable;

  • the weather creates a safety risk;

  • electrical, structural or environmental hazards exist;

  • required site information has not been provided; or

  • continuing work may create unacceptable risk.

Any resulting delay, reattendance or additional control measures may be charged to the Customer where the issue is not caused by us.

Electrical Work Disclaimer

Unless expressly stated in writing, the Services do not include licensed electrical work.

We may conduct visual observations or non-invasive checks where safe and appropriate, but we do not repair, modify, isolate, certify, rewire or perform electrical work unless this is expressly included and undertaken by an appropriately licensed person.

Any suspected electrical defect should be assessed by a suitably licensed electrician or solar technician.

System Performance and Service Limitations

We do not guarantee any specific increase in solar generation, output, revenue, efficiency or system performance following the Services.

Performance may be affected by factors outside our control, including:

  • system age;

  • panel degradation;

  • inverter performance;

  • shading;

  • weather;

  • installation quality;

  • system design;

  • electrical faults;

  • grid conditions;

  • monitoring configuration;

  • physical damage;

  • manufacturer limitations;

  • soiling type; and

  • pre-existing defects.

Unless expressly stated in writing, any Report is based on visual observations only and is not a technical audit, electrical inspection, engineering assessment, warranty assessment or performance certification.

Pre-Existing Conditions and Site Risk

We will exercise reasonable care and skill in performing the Services.

To the extent permitted by law, we are not responsible for loss, damage, delay or additional cost arising from:

  • pre-existing defects;

  • deteriorated roofing;

  • cracked or brittle roof materials;

  • unsafe structures;

  • poor installation;

  • degraded seals or roof penetrations;

  • water ingress through existing defects;

  • faulty electrical components;

  • exposed cabling;

  • damaged solar mounting systems;

  • asbestos or hazardous materials;

  • pest damage;

  • storm or weather damage;

  • undisclosed hazards;

  • third-party works;

  • manufacturer defects; or

  • issues not reasonably visible or identifiable during the Services.

Nothing in this clause excludes liability to the extent loss or damage is caused by our negligence, wilful misconduct or failure to exercise due care and skill.

Photographs, Records and Reporting

We may take photographs, videos, notes and records for:

  • work verification;

  • condition reporting;

  • WHS documentation;

  • quality assurance;

  • progress records;

  • before-and-after evidence;

  • defect identification;

  • insurance purposes; and

  • dispute management.

We may provide a Report following completion where included in the Quote.

We will not use identifiable images of the Customer’s premises for public marketing without approval, except where the image is anonymised and does not identify the Customer, Site or confidential information.

Customer Responsibilities

The Customer must:

  • provide accurate site and system information;

  • disclose known hazards;

  • provide access on the scheduled date;

  • ensure authorised personnel are available where required;

  • obtain any required internal approvals;

  • arrange inductions, permits and access passes;

  • ensure water access is available if required;

  • secure animals, tenants, occupants or site users;

  • identify restricted areas;

  • notify us of any operational constraints;

  • pay invoices by the due date; and

  • promptly notify us of any issue with the Services.

Recurring Commercial Maintenance Services

Where recurring Services are agreed, the Quote or service agreement will specify:

  • service frequency;

  • service scope;

  • pricing;

  • site details;

  • reporting requirements;

  • access arrangements; and

  • any minimum term, if applicable.

Unless otherwise stated:

  • either party may cancel recurring Services by giving 30 days’ written notice;

  • prices may be adjusted for future services with reasonable notice;

  • we may suspend recurring Services for non-payment or unsafe access;

  • missed appointments caused by the Customer may incur a reasonable fee; and

  • each visit remains subject to weather, safety and access conditions.

Cancellation and Reattendance

The Customer must provide at least 48 hours’ notice to cancel or reschedule a commercial booking, unless otherwise stated in the Quote.

If the Customer cancels with less than 48 hours’ notice, fails to provide access, delays the work, or prevents the Services from being performed, we may charge reasonable costs including:

  • labour allocation;

  • travel;

  • administration;

  • subcontractor costs;

  • equipment hire;

  • permits;

  • standby time;

  • mobilisation; and

  • lost booking capacity.

Workmanship Guarantee

We provide a 30-day workmanship guarantee for the Services performed.

The Customer must notify us in writing of any alleged workmanship issue within 30 days of service completion.

If we accept that the issue is due to our workmanship, we may:

  • re-perform the affected Services;

  • rectify the affected workmanship issue; or

  • provide another remedy required by law.

The guarantee does not apply to:

  • new soiling after the service;

  • weather events;

  • bird droppings or pest activity after completion;

  • permanent staining;

  • mineral build-up;

  • lichen etching;

  • defective panels;

  • electrical faults;

  • system underperformance;

  • pre-existing defects;

  • third-party damage;

  • damage caused by site users;

  • manufacturer issues;

  • roof deterioration; or

  • matters outside the agreed scope.

Australian Consumer Law and Small Business Protections

Nothing in these Terms excludes, restricts or modifies any rights, remedies or guarantees that cannot be excluded under the Australian Consumer Law or any other applicable law.

The Australian Consumer Law includes protections relating to unfair terms in standard form consumer and small business contracts.

Where the Customer is entitled to statutory guarantees or protections, those rights apply despite anything else in these Terms.

Limitation of Liability

To the extent permitted by law, our total aggregate liability arising out of or in connection with the Services is limited to the greater of:

  • the amount paid by the Customer for the affected Services; or

  • the reasonable cost of re-supplying the affected Services.

To the extent permitted by law, we are not liable for indirect, consequential or special loss, including:

  • loss of profit;

  • loss of revenue;

  • loss of production;

  • loss of solar generation;

  • loss of opportunity;

  • business interruption;

  • loss of goodwill;

  • loss of data;

  • financing costs; or

  • delay costs.

This clause does not limit liability that cannot lawfully be limited.

Insurance

We maintain appropriate public liability insurance for our business operations.

Evidence of insurance can be provided on request.

Confidentiality

Each party must keep confidential information received from the other party confidential and must not disclose it except:

  • with consent;

  • to professional advisers;

  • to insurers;

  • to subcontractors or personnel who need to know;

  • to comply with law;

  • to enforce rights under the Agreement; or

  • where the information is already public through no breach of this clause.

Privacy and Data

We may collect and use personal information and site information for purposes reasonably connected with providing the Services, managing the Customer relationship, issuing invoices, maintaining service records, and complying with legal obligations.

Where temporary internet or monitoring platform access is provided, we will only use that access for service-related purposes.

The Customer is responsible for ensuring it has authority to provide any personal information, system access, monitoring access or site data to us.

Subcontracting

We may use employees, contractors or subcontractors to perform the Services.

We remain responsible for the performance of subcontracted Services to the extent required by law and the Agreement.

Force Majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including:

  • extreme weather;

  • flood, fire, storm or natural disaster;

  • site shutdown;

  • industrial action;

  • illness or injury;

  • equipment failure;

  • road closure;

  • power outage;

  • government direction;

  • safety incident;

  • supply chain disruption;

  • access restriction; or

  • any event beyond our reasonable control.

We will use reasonable efforts to notify the Customer and reschedule affected Services.

Termination

We may suspend or terminate Services by written notice if:

  • the Customer fails to pay an invoice by the due date;

  • the Customer fails to provide safe access;

  • the Customer breaches these Terms;

  • site conditions are unsafe;

  • required information is not provided;

  • the Customer becomes insolvent; or

  • continuing the Services would expose us or others to unacceptable risk.

The Customer remains liable for Services performed and costs reasonably incurred up to the date of suspension or termination.

Dispute Resolution

If a dispute arises, either party may give written notice outlining the issue.

The parties must first try to resolve the dispute in good faith through discussion between authorised representatives.

If the dispute cannot be resolved within a reasonable time, either party may pursue any rights or remedies available at law.

Nothing in this clause prevents a party from seeking urgent injunctive relief or taking action to recover overdue amounts.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

The parties submit to the jurisdiction of the courts and tribunals of New South Wales.

Contact Details

Solar Care Group Pty Ltd
 ABN: 55 660 049 141
 Email: info@solarcaregroup.au